Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about ordering, delivery, and products at Lalaaa Store.

🛒 Ordering & Payment

Q: What payment methods do you accept?

A: We currently accept **Cash on Delivery (COD)** nationwide across Pakistan. We also accept secure electronic payment methods including **Jazz Cash and Bank Transfer**.

Q: Can I place a bulk order for a school or institution?

A: Yes, Lalaaa Store offers special pricing and dedicated service for bulk orders. Please contact our support team at **info@lalaaa.store** or call us directly to discuss your requirements.

Q: How do I know if a book is the correct edition for my syllabus?

A: We strive to provide the latest and most accurate editions. Please refer to the **ISBN** number, publisher details, and edition year listed on the product page. If you are unsure, contact us before placing your order, and we will confirm the syllabus compatibility.

🚚 Shipping & Delivery

Q: Which courier services do you use for delivery?

A: We partner with trusted courier services to ensure timely nationwide delivery, including **PostEx, TCS, and Leopards Courier**.

Q: How long does delivery take?

A: Delivery times vary depending on the destination, but standard delivery across major cities usually takes **3 to 5 business days**. Remote areas may take longer. You will receive tracking details once your order is shipped.

Q: How much does shipping cost?

A: Shipping charges are calculated at checkout based on the weight of the books and your delivery location. We offer **FREE DELIVERY** on orders exceeding [State your minimum amount, e.g., ₨ 5999].

📚 Products & Inventory

Q: Do you only sell new books?

A: No. Lalaaa Store offers both **genuine new books** and a wide selection of **quality-checked used books** to ensure education is affordable for every student. Product listings clearly indicate whether the book is new or used.

Q: Do you sell stationery items?

A: Yes! Alongside our full range of academic books (School, College, University, A/O Levels), we also offer a wide selection of **branded school and office stationery**.

Q: What kinds of boards and curriculums do you cover?

A: We cover all major Pakistani boards, including **Federal, Punjab, and Sindh Boards**, as well as international curriculums like **O Level and A Level** books from publishers such as Oxford and Cambridge.

🔄 Returns & Support

Q: What is your return policy?

A: We offer an **Easy Return** policy typically within 07 Days of receiving your order, provided the books are in their original condition. Please refer to our detailed **Refund, Return & Exchange Policy** page for full terms and conditions.

Q: How can I contact customer support?

A: You can reach our dedicated support team via email at **info@lalaaa.store** or through the WhatsApp chat link on our website. We offer support **24/7** for urgent inquiries.